FAQs
FAQ'S
Frequently Asked Questions
We get this question a lot. QB Business Solutions has a sound understanding of the submissions process in accordance with State Statue and by Manufacturer’s Policy.
Manufacturers have varied behaviors; however, we preserve the relationship between Dealer and Manufacturer. Some manufactures adhere to the state laws, while some manufactures present additional challenges. QB Business Solutions has never experienced any Dealer /Manufacturer retribution as a result of any warranty compensation submission.
We take pride in our preparation and take a consultative approach when preparing a dealer for submission. We never look for best case scenario by solely extracting data from a Dealer’s DMS system. Our Dealer prep process typically takes between 2 – 3 weeks and Manufacturers typically acknowledge the Dealers request between 30-60 days depending on the state.
All states have a provision to allow a Dealer to submit for a Warranty Labor Rate increase; however not all states allow for a Warranty Parts submission. To find out what your Dealership can submit for please visit our site map or call us directly.
Warranty Claims Processing
QB Business Solutions provides Done-For-You warranty claims processing for dealership Fixed Ops departments. We manage documentation review, claim submission, follow-up, and reconciliation to ensure accuracy and compliance.
Small errors and inconsistent processes can delay reimbursement or create audit exposure. Our team ensures claims are handled correctly and consistently so your service department receives the revenue it has already earned.
We reduce internal strain, improve efficiency, and protect profitability by managing the details your team doesn’t have time to chase.
Warranty Reimbursement Optimization
Warranty reimbursement optimization is about protecting revenue that already belongs to your dealership.
QB reviews labor rates, parts markups, submission accuracy, and supporting documentation to identify missed reimbursement opportunities. We ensure your dealership is maximizing eligible recovery while maintaining audit compliance.
Our process strengthens profitability without adding work to your internal teams. You’re already doing the work — we make sure you’re getting paid properly for it.
Dealership Analytics (Fixed Ops Analytics)
QB Business Solutions provides dealership analytics focused on Fixed Ops performance and warranty trends.
We analyze claim accuracy, reimbursement patterns, labor recovery, and operational processes to uncover revenue gaps and inefficiencies. Our reporting is clear, practical, and built for decision-makers — not dashboards that create more confusion.
The goal is simple: provide leadership with data-backed insight that protects compliance, improves process, and supports stronger financial outcomes.
Fixed Ops Consulting
Our Fixed Ops consulting supports service managers, controllers, and dealership leadership with process improvement, compliance alignment, and operational clarity.
We evaluate warranty workflows, documentation standards, internal accountability, and reporting systems to reduce risk and increase efficiency.
QB operates as a strategic partner — not just an outside vendor. We strengthen processes, support internal teams, and help dealerships build sustainable systems that protect long-term profitability.