Let Us Show You How Your Dealership Can Get Up to $500,000 Reimbursement on Retail Warranty Parts & Labor
ABout Us
At QB Business Solutions, we pride ourselves on being the trusted partner for automotive dealerships seeking to maximize profitability and efficiency. With over 75 years of combined experience, we offer a comprehensive range of services that deliver industry-leading results, ensuring your dealership thrives in today’s competitive market.
Warranty Reimbursement Services
We specialize in Retail Warranty Reimbursement, helping dealerships secure the compensation they deserve by aligning warranty labor rates with door rates and optimizing parts markups to national averages and beyond. Our experts stay ahead of evolving state laws and brand changes, ensuring sustainable, long-term success for your business. By entrusting QB with the complex, time-consuming reimbursement process, you can focus on what matters most—your customers.
Warranty Claims Processing Services
In the fast-paced world of automotive claims, accuracy and timeliness are crucial. QB Business Solutions provides dealerships with expert Claims Processing Services to eliminate inefficiencies and resolve past submission issues. We focus on achieving first-paid submissions at a remarkable rate of 97% or higher, with an average processing time of just 2 days. Our commitment to cost-effective and precise claims management ensures that you maintain profitability while enhancing customer satisfaction.
Dealer Analytics
Our innovative Dealer Analytics service offers a comprehensive, in-depth analysis of your Service and Parts departments, designed to uncover hidden revenue opportunities and inefficiencies. This one-time deep dive into your dealership’s operations helps you make data-driven decisions to unlock untapped potential. Integrated with our core services—Warranty Reimbursement and Warranty Claims Processing—Dealer Analytics empowers your dealership to achieve maximum profitability and operational excellence.
At QB Business Solutions, we’re dedicated to helping you grow your business and reach new heights. Whether it’s reimbursement, claims management, or data-driven insights, our team is here to ensure your success.
Contact Us
We are happy to answer any questions you have! Simply fill out the form below and we will get back to you as quickly as possible.
Services
Lumena Litts
Owner/ President of QB Business Solutions
With 43 years of experience in the Automotive Industry, Lumena is defined by her endless hard work, determination to achieve higher standards, and strong business acumen. She organized and formed the QB Business Solution, a company dedicated to becoming business partners with each of their clients in providing factual based recommendations and sustainable solutions for Warranty Labor Rates and Parts at Retail Compensation. As a Fixed Operation Director of Parts and Service who regularly attended and participated in FADA meetings, she was a part of the Member Panel in an effort to help create the Florida SB-2582 in 2008. This bill allows Franchisees to request an increase for their Parts and Labor Retail Compensation for warranty based work.
Above all, Lumena demonstrates success in the Automotive Industry with numerous achievements including FCA Excellence Awards, FCA Diamond Certification, 20 Group NCM Dealer Fixed Operation Award year over year profit increase and is a graduate of ATCON Certification. Along with these successes, she has been a Pilot for Reynolds and Reynolds, the industry leader in Automotive technology, a Pilot for FCA Express Lane Programs and has been an On-Site Consultant for Parts and Service Auto Dealers. As an On-Site consultant, Lumena provides financial analysis by creating action plans for long term sustainable practices. Her continuous dedication to the Automotive Industry throughout the years and to today is shown through these successes and achievements Lumena Litts has attained.
Thomas Hall
Owner / VP of Sales, Operations, and Training
Thomas Hall is Owner / VP of Sales, Operations, and Training at QB Business Solutions. QB Business Solutions was established in 2015 by Lumena Litts and Thomas Hall joined shortly after, as he saw the great potential the company could offer its clients. Today, QB Business Solutions is a multi-million-dollar company specializing in Automotive Warranty Parts and Labor Increase and Warranty Claims Processing. Before devoting his work full time to QB Business Solutions, Thomas served as a district/ regional manager and vice president of retail stores ranging from 20 Million – 1.3 Billion in Revenue.
Thomas holds a BS in Business and numerous awards and acknowledgments from his time working in retail administration. What began as a passion for building and racing cars is now a leading solution for Retail Warranty Reimbursement and Warranty Claims Processing in the automotive industry. Through QB Business Solutions, Thomas, a natural leader, works closely with dealerships while driving a team of motivated individuals to get dealers to achieve the highest results in sales and profit Thomas often credits his previous leaders for pushing him to succeed. Hard work, experience, lots of reading, and the positive influence from his past experiences have significantly impacted him and his achievements. Thomas is a big believer in taking his time to listen and focus on a culture of understanding. His background in leadership and exceptional training skills help define who he is as a business owner. Thomas is the type of person who is always there to help, offer advice, and push others to succeed.
When Thomas is not working, you will probably find him deep-sea fishing, playing volleyball, and soaking up as much Florida sun as he can while spending time outdoors on the weekends.
