ABOUT US
With over 50 years of experience, QB Business Solutions is your ONE-STOP solution for retail warranty reimbursement. Our main objective is to make sure automotive dealers are getting the money they are entitled to. Our focus is getting your Warranty Labor Rate close to your door rate and Parts Markup to national average or higher.
As state laws and brands constantly change, our team of experts is your operational partner, staying up to date with and adapting to any new changes and training needed to obtain the best possible and sustainable results.
Instead of taking on this complicated and time-consuming task in house, rely on QB Business Solutions to take on your Warranty labor rate and get you the results you’re looking for, so that you can focus on the more important things.
With over 25 years of Warranty Management System experience, we understand from an ownership level the warranty and service challenges you face with your warranty claim processing system and warranty claims management. Whether you have gaps in claims, poor past experiences, or lack of time to effectively process your warranty claim, QB is your partner for success.
Auto dealers lose thousands of dollars every day by not processing a warranty claim system correctly or on time with the right warranty processes and claims management. QB Business Solutions is here to fit your automotive dealership’s needs while being cost effective in the warranty claim process and warranty claim management.
We focus on first paid submissions being 92% or higher and 2.0 days to submission or less. We enjoy helping automotive dealers get back on track operationally and become sustainable for the future. We pride ourselves on integrity, accuracy, and sustainable results, ensuring the client is always first with satisfaction guaranteed.
Lumena
Litts
Owner/ President of QB Business Solutions
Above all, Lumena demonstrates success in the Automotive Industry with numerous achievements including FCA Excellence Awards, FCA Diamond Certification, 20 Group NCM Dealer Fixed Operation Award year over year profit increase and is a graduate of ATCON Certification. Along with these successes, she has been a Pilot for Reynolds and Reynolds, the industry leader in Automotive technology, a Pilot for FCA Express Lane Programs and has been an On-Site Consultant for Parts and Service Auto Dealers. As an On-Site consultant, Lumena provides financial analysis by creating action plans for long term sustainable practices. Her continuous dedication to the Automotive Industry throughout the years and to today is shown through these successes and achievements Lumena Litts has attained.
Thomas
Hall
Owner / VP of Sales, Operations, and Training
Thomas holds a BS in Business and numerous awards and acknowledgments from his time working in retail administration. What began as a passion for building and racing cars is now a leading solution for Retail Warranty Reimbursement and Warranty Claims Processing in the automotive industry. Through QB Business Solutions, Thomas, a natural leader, works closely with dealerships while driving a team of motivated individuals to get dealers to achieve the highest results in sales and profit Thomas often credits his previous leaders for pushing him to succeed. Hard work, experience, lots of reading, and the positive influence from his past experiences have significantly impacted him and his achievements. Thomas is a big believer in taking his time to listen and focus on a culture of understanding. His background in leadership and exceptional training skills help define who he is as a business owner. Thomas is the type of person who is always there to help, offer advice, and push others to succeed.
When Thomas is not working, you will probably find him deep-sea fishing, playing volleyball, and soaking up as much Florida sun as he can while spending time outdoors on the weekends.
Want to see how QB Business Solutions can help your dealership get up to an extra 500K in retail warranty reimbursement on parts and labor?
Fill out the form to get exclusive access to our FREE Reimbursement calculator
QB Business is your “Solution“ to receive your maximum allowed retail compensation and expert warranty claims processing service.
INCREASE YOUR RETAIL WARRANTY REIMBURSEMENT ON PARTS AND LABOR
UP TO $500,000
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