DEALER ANALYTICS for Parts & Labor
See Exactly Where Your Service and Parts Departments Are Leaving Money Behind
Your fixed operations generate revenue and lose it in the same places every day, inconsistent parts pricing, unoptimized labor grids and parts matrix, missed markup opportunities. Most of it never shows up on a standard report. QB’s Dealer Analytics gives you a clear, in-depth view of your Service and Parts departments, pinpointing exactly where profit and revenue is slipping so you can capture it.
What Makes QB Different?
Most dealerships have more revenue opportunities hidden inside their existing Customer Pay business than they realize. The problem isn’t a lack of data—it’s knowing where to look and what the numbers are actually telling you.
QB Business Solutions analyzes your Customer Pay repair-order data to identify pricing inconsistencies, missed revenue opportunities, underperforming labor and parts transactions, discounts, overrides, and other areas that may be quietly reducing profitability.
But we don’t simply hand you a dashboard full of numbers. We identify the specific transactions and trends that deserve your attention and give management actionable information they can use to make better decisions.
- Lost Revenue Opportunities: Identify areas where inconsistent pricing, discounts, overrides, or other practices may be costing the department revenue.
- Labor Performance: Review Effective Labor Rate performance and identify low-performing jobs, including your 50 lowest ELR transactions.
- Parts Performance: Analyze parts markup performance and identify transactions where pricing may be falling below the dealership’s intended targets.
- Parts Matrix & Labor Grid Utilization: See whether your established pricing structures are actually being applied consistently during everyday Customer Pay business.
- OP Code Analysis: Identify OP code inconsistencies and opportunities to clean up how work is categorized and tracked.
- Exclusive Parts Calculator: Give managers a practical tool to evaluate parts pricing and markup opportunities.
- Pricing Consistency: Identify discounts, overrides, and inconsistencies that can quietly erode gross profit over hundreds or thousands of transactions.
What Dealer Analytics Does for You
Uncover hidden revenue. Identify revenue opportunities already sitting inside your Customer Pay Service and Parts business—from low-performing transactions to discounts, overrides, and inconsistent pricing.
Make data-driven decisions. Turn thousands of repair-order transactions into clear, actionable information your managers can use to make better decisions.
Identify underperforming jobs. Pinpoint your lowest Effective Labor Rate and parts markup transactions so management can see exactly where revenue opportunities are being missed.
Evaluate your pricing strategies. See how effectively your Parts Matrix and Labor Grid are being utilized and identify where actual transaction pricing differs from your intended strategy.
Improve pricing consistency. Identify discounts, overrides, OP code issues, and other inconsistencies that can quietly reduce gross profit across your Customer Pay business.
Give managers better tools. From detailed reporting and mobile dashboard access to QB’s exclusive Parts Calculator, give your management team practical tools to evaluate performance and make informed pricing decisions.
HOW DOES IT WORK?
QB’s Dealer Analytics process is structured to be thorough yet seamless, ensuring minimal disruption to your daily operations. Here’s a simple breakdown of how the service works:
- We Analyze Your Customer Pay Business
QB reviews your dealership’s Customer Pay Service and Parts data to establish a clear picture of current performance and pricing practices. - We Build Your Analytics Report
Your data is organized into an easy-to-use report and dashboard, giving management a clear view of the areas that deserve attention. - We Review the Findings With Your Team
We walk management through the results, explain what we’re seeing, and help identify which opportunities should be addressed first. - You Make Informed Changes
Your managers use the findings and QB’s tools to make targeted adjustments to pricing practices, processes, and areas of lost revenue. - We Measure the Results
As new data comes in, performance can be compared over time so management can see whether the changes are producing results and where additional opportunities remain.
What Our Satisfied Clients Are Saying
Find the Revenue You're Already
Leaving on the Table
Get a clear look at where your Service and Parts departments can capture more, and exactly how to do it.
We Work With All Automotive Manufacturers
Data-Driven Decision Making:
Uncover hidden patterns and trends within your dealership’s data. Our analytics platform transforms complex information into clear, actionable insights, allowing you to make informed decisions that impact your bottom line.
Parts Matrix and Labor Grid Optimization:
QB can help you understand your customer base like never before. Identify pricing inconsistencies, to enhance customer satisfaction, cost control, and efficiency in quoting Repair Orders.
Performance Metrics:
Track and measure the performance of every aspect of your fixed operations, from sales to service. Identify areas for improvement and capitalize on strengths to elevate your dealership’s overall performance.
Predictive Analytics:
Anticipate future market trends and customer behaviors with our predictive analytics capabilities. Stay ahead of the curve by making strategic decisions today that position your dealership for success tomorrow.
Exclusive Parts Calculator
To fine-tune parts pricing and increase profit margins
Frequently Asked Questions
QB analyzes your Customer Pay Service and Parts business, including Effective Labor Rate, parts markup, pricing consistency, discounts and overrides, OP code utilization, Parts Matrix and Labor Grid utilization, and individual transactions that may be negatively impacting performance.
Your DMS provides a tremendous amount of data, but knowing where to look and what to do with that information can be challenging. QB analyzes that data to identify specific trends, transactions, and revenue opportunities, then organizes the findings into actionable information your management team can use.
Yes. In fact, Dealer Analytics is specifically designed to analyze your Customer Pay Parts and Service business. It helps management identify pricing inconsistencies, low-performing transactions, discounts, overrides, and other areas where existing Customer Pay business may not be producing its full revenue potential.
No. QB performs the analysis and presents the findings in a format designed for dealership management. You don’t need a dedicated data analyst or technical team to interpret the results.
Dealer Analytics isn’t limited to a one-time report. As new dealership data is analyzed, management can evaluate performance over time, measure the impact of changes, and identify additional areas that may need attention.
Your dealership may already have a Parts Matrix and Labor Grid in place, but having them doesn’t necessarily mean they’re being utilized consistently. Analytics helps identify how those pricing structures are actually being applied within your Customer Pay transactions and where inconsistencies or overrides may be affecting performance.
No. The purpose isn’t simply to recommend price increases. It’s to give management visibility into how pricing is being applied today so they can make informed decisions about consistency, discounts, overrides, and their overall pricing strategy.
No. QB does not require login access to your Dealer Management System to perform the Analytics process.
QB’s exclusive Parts Calculator gives managers a tool to evaluate parts pricing and markup at the individual transaction level, helping them better understand how a pricing decision can affect gross profit.
QB helps management understand the findings and identify the areas that deserve attention. Rather than simply providing a large amount of raw data, the goal is to turn that information into practical opportunities your team can evaluate and act on.
