When you run a dealership, it is definitely tempting to try to do as much work as possible in house, rather than outsource the tasks. As a manager, you might think this is more cost-effective, and you also want to have your hand in what is going on in the company. When you run a busy dealership, however, outsourcing the warranty reimbursement process could be more lucrative in the long run. Because of the intricacies involved in a retail warranty reimbursement, and the difficulty in managing the claims warranty processing, you would be better off getting a third party professional who can make your warranty claims and get the check in your hand with minimal time and aggravation.
Understanding the Process
The warranty management system and in particular warranty claims processing is filled with intricacies that the average business owner does not have time to deal with. Warranty parts reimbursement, warranty labor reimbursement, and the warranty reimbursement rate are all part of the submission process when trying to get a warranty reimbursement. There are several elements that make the process even more difficult:
- The language is difficult to interpret.
- The rules can change in the middle of the submission process.
- Dedicated software and data driven tools needed.
- The rebuttal process is difficult.
- Each manufacturer has different rules.
Understanding the Laws
If you are going to try to do a retail warranty reimbursement by yourself, then you need to fully understand the law pertaining to warranty reimbursement. But since laws are difficult to understand even under the best of circumstances, interpreting the laws surrounding claims warranty processing or a warranty labor rate increase is even more difficult. No one could be expected to know these rules off the top of their head. Odds are you would have to get some help from a lawyer or CPA to understand the dynamics of the laws surrounding retail warranty reimbursement, so it makes more sense to hire a company to handle the warranty claims processing in its entirety rather than trying to piecemeal work together.
Dealing with Manufacturer
Another difficulty of doing a retail warranty reimbursement by yourself is that you have to deal with the manufacturer. Understanding warranty reimbursement at retail rates and claims warranty processing when dealing with the manufacturer is not a skill that most people possess. Dealer warranty reimbursement can be tricky because the dealer has their own rules and regulations, and will not always be forthcoming with the warranty claims processing. A third party organization who does this type of warranty claims work every day has an arsenal of information and data at their fingertips, and can make the warranty reimbursement process go quickly and smoothly.
If you manage a business and want to make the most of your time, leave the retail warranty reimbursement to the professionals so that you can take care of your side of the business. Claims warranty processing is tedious and filled with intricacies that the average business owner does not understand. Whether you are dealing with law pertaining to warranty reimbursement or warranty claims management, a professional can get the reimbursement in your hand faster and with less time and aggravation. In order to keep up with the daily grind of your business, outsourcing the retail warranty reimbursement makes the most sense.