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The Importance of Warranty Reimbursement for Parts and Labor

warranty reimbursement

My name is Lumena Litts with QB Business Solutions. Here at QB Business Solutions we specialize in helping dealers understand the opportunity of getting reimbursed for their warranty at retail compensation. What does that mean? That means that labor and parts equal to your customer pay sales is what you should be receiving from the manufacturer for your warranty.

How does that done? While we spend time explaining to the dealer step-by-step how to get to your labor rate, what’s an effective labor rate, what’s your parts marco power, all these items calculated. What are your appeal orders look like? The detail of having them laid out correctly and presented correctly, not only to your customer, but to the manufacturer. A couple of the other items we cover are the dealers’ eligibility. When’s the last time you may have asked for a reimbursement? Are you eligible because certain manufacturers have different warranty agreements?

The biggest part of our services is to educate you, to know exactly what you should be receiving from the manufacturer for labor and for parts, and to close the gap from your cash from pay labor sales, to your warranty labor reimbursement, that gap should be very close. The same with your parts sales and your parts warranty reimbursement equal to the net, same number. Does a dealer do a market study? These are things that we help you understand where you are in your market. Overall, we share best practices that we have ourselves experienced with other dealerships and helps improve your business practices. QB Business Solutions is there to help you get profitable.

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