On paper, keeping warranty claims in-house looks like the economical choice, you pay one salary and the work gets done. But that math only holds if your admin never gets sick, never takes vacation, never quits, never falls behind, and never miscodes a claim. In a real service department, all of those happen, and each […]
Category: Automotive Profitability
Why Your Warranty Labor Rate Is Costing You More Than You Think
Most service departments across the country are performing warranty work every single day. And most of them are getting paid less for that work than they are legally entitled to receive. That’s not an opinion. It’s a pattern we’ve seen consistently across over 2,500+ dealerships in all 50 states. The warranty labor rate gap is […]
